Privacy and Cookie Policy

PRIVACY POLICY

This website (the “Site”) is operated by Forma Glass LTD represented by Forma Essence online store ( “we”, “us”, “our”). This Privacy Policy (this “Policy”) is created to provide our Site visitors and Customers (“you”, “your”, “yourself”) with information about our company and the data collected from you using the Site and through all our online service offerings, products, promotions (collectively, including the Site, the “Services”). Forma Essence reserves the right to update this Policy at any time without prior notice, unless critical updates are enacted, in which case users will be notified when visiting the Site. Please review this Policy periodically, to keep yourself updated on any changes that it may have incurred.

1. Information Collected

When you interact with us through the Site and our Services, we may collect Personal Information and other information from you, as further described below:

  • 1.1 Personal Information That You Provide:

    We collect Personal Information from you when you provide such information yourself, such as when you contact us with inquiries, subscribe to our e-mail newsletter, register on the Site or use any other online Service we provide. By providing us with your Personal Information, you acknowledge and agree that such Personal Information may be transferred from your current location to servers of Forma Essence and to authorized third-parties who facilitate the Services provided on the Site, such as payment processing, security monitoring, marketing and physical delivery of goods.

  • 1.2 Other Information:
    • a. Non-Identifiable Data:

      When you interact with the Site and the Services we provide. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you, unless it is combined with Personal Information. Forma Essence may store such information itself or such information may be included in databases by third parties, such as Google Analytics to track, for example, the total number of visitors to our Site, the number of visitors to each page of our Site, and the domain names of our visitors' Internet service providers. It is important to note that we use no Personal Information in this process.

    • b. Cookies:

      We use a web technology called “cookies.” A cookie is a piece of information that the computer that hosts our Site gives to your browser when you access the Site and our online Services. We use cookies to store your user session and user preferences. To store items in your shopping cart and to facilitate processing of your orders.
      Cookies also help us provide additional functionality to our Site's Services and help us analyze the Services usage more accurately. Certain information collected through the use of cookies may be used to serve you more relevant online advertisements by us or third parties. We may, or a third party may, place and recognize a unique cookie on your browser specifically to identify your browser for the purposes of providing you with customized ads or content across channels. Of course, you can always clear your browser cookies and history, to remove any web identifiers placed on your device.
      Please, consult aboutcookies.org on how to manage or delete cookies in your browser. In addition, you can generally inform the web services with which our Services integrate (such as social buttons, widgets, and other embedded features or content) that you do not want certain information about your webpage visits to be collected. Enabling “Do Not Track” in your web browser settings is an easy way to accomplish this. This Policy covers the use of cookies and similar files by Forma Essence only and does not cover the use of cookies, flash cookies, and similar files by any third-party advertisers, applications and/or websites linked to the Site.

      Please, read more about cookies and how we use cookies at the end of this document.

    • c. Aggregated Personal Information:

      In an ongoing effort to always improve our Site and Services, we may conduct research customer demographics, interests and behavior based on the Personal Information and other information provided to us. This research may be compiled and analyzed on an aggregate basis to be used for visitor/customer statistics, marketing planning and other lawful purposes.

2. Use of Information:

Forma Essence uses the Personal Information you provide in a manner that is consistent with this Policy. If you provide Personal Information for a certain reason, we may use the Personal Information in connection with the reason for which it was provided. For instance, if you contact us by e-mail, we will use the Personal Information you provide to answer your question or resolve your problem. In addition, we may use your information to contact you in the future and in recurring basis, such as when you subscribe to our newsletters, to tell you about products and promotions we believe will be of interest to you. If at any time you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us or follow the “unsubscribe” links at the bottom of the emails.

3. Disclosure of Information:

There are certain circumstances in which we may share your Personal Information or other information with third parties without further notice to you, as set forth below:

  • 3.1 Service Providers

    We share your Personal Information with third-party service providers who facilitate our Site’s Services, such as when you make a payment for your online order, subscribe to newsletters and promotions, marketing campaigns, when you use social widgets embedded on our Site and/or social log-ins (where enabled). We share your Personal Information you provided to us in the process of order placement with third-party mail carriers and delivery services, who facilitate the delivery of your orders made on our Site to your shipping address.

  • 3.2 Business Transfers

    In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Information may be part of the transferred assets. You can always request removal of your Personal Information from our servers and deletion of your accounts.

  • 3.3 Legal Requirements

    Forma Essence may disclose your Personal Information if required to do so by law or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect and defend the rights or property of Forma Essence and it’s legal owners, (c) act in urgent circumstances to protect the personal safety of users of our Site and Services.

4. Security

  • We take care for your online safety while on our Site and take reasonable steps to protect the Personal Information you provide from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from the Site may not be secure. Therefore, you should take special care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any sensitive Personal Information to us via our contact forms or other means of contact.

  • Forma Essence uses full-website SSL security data encryption to protect your Personal Information and your digital identity while on our Site from eavesdropping, theft and other online misuse by unauthorized third-parties.

5. International Transfer of Information

Data we collect about you may be transferred, processed and/or accessed by us in the United States or another country where we, or our Service Providers operate. Please be aware your personal data may be transferred to, and maintained on, computers located outside of your state or country you live.

If you are located in the European Union ("EU"), please note that we may transfer information to a country or jurisdiction that does not have the same data protection laws as your jurisdiction, as disclosed in this Privacy Notice. It may also be processed by staff operating outside the EU who work for us or for one of our Service Providers.

6. Children’s Online Privacy Protection

Forma Essence does not knowingly collect Personal Information from children under the age of 16. If you are under the age of 16, please do not submit any Personal Information through the Site's Services. We encourage parents and legal guardians to monitor their children’s Internet usage and help enforce our Policy by instructing their children never to provide Personal Information over the Internet without parental permission. If you have reason to believe that an underage child has provided Personal Information to us, please contact us, and we will proceed to identify, confirm and delete that information from our databases.

7. Access to Information and Contacting Us

If for any legal reason you might want to edit and/or change your Personal Information and you’re unable to do this yourself through your user account dashboard settings, you can contact us. We will take reasonable steps to update or correct Personal Information in our possession that you have previously submitted by registering on our Site and/or any of our Services. Please also feel free to contact us if you have any questions about this Policy and/or any further questions on how we process your information. You may contact us as follows:

  • support@formaessence.com
  • +359/0700.900.30

    *Contact number is not toll-free. International roaming charges will apply based on your telecom operator's tariffs.

8. Your EU/Legal Online Privacy Rights

You can always request complete removal of your Personal and identifiable information from our servers and close your account, by which action all your Personal Data will also be deleted from our servers.

9. Right of Withdrawal

Based on the EU Charter of Fundamental Rights and GDPR, you have the right to withdraw from this agreement, at any time. To do this, please contact support with your request. We will not be able to provide you with our Services, should you withdraw from this agreement, and the Site will have limited functionality.


A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other site preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

Cookies are not programs and cannot contain viruses or other malicious software. They are purely a string of text and numbers.

    Session cookies

  • Session cookies only last during a single visit. When you close your web browser the session cookie information is automatically removed from your computer.

  • Persistent cookies

  • Persistent cookies are stored by the user's web browser even when the web browser has been closed, so that the next time a user goes back to the website that originally set the cookie, the web site can read information back from the cookie.

    Persistent cookies have an expiry date which controls when they are automatically deleted. This can be anything from a few minutes to several years, depending on your own browser settings.

Two session cookies are set that temporarily store a unique identifier for each visitor to the Site. This identifier is a random series of letters and numbers and doesn't contain any personal or identifiable information. It is used to help count the number of visitors and simultaneous users of our website.

Two cookies are set by the computer systems that run our website. These cookies are used as part of the process of sending web page content to the user's web browser and are essential for the proper functioning of the Site.

For example, you will not be able to login to your account if you have cookies disabled, as there will be no way to store your login session.

Persistent cookies set by Forma Essence online store

Forma Essence online store uses persistent cookies to remember which items you have placed in your shopping cart. By using a persistent cookie for this, a Customer can close their web browser and come back to the Site later and still be able to access items that had been put into their shopping cart on a previous visit. This cookie is essential for the functioning of the Forma Essence website. Without this cookie the shopping cart and its features will not function properly. The cookie lasts for 1 year, unless an order has been placed.

We also use a cookie to remember a user's settings and preferences such as preferred language, currency and delivery country. For example, when a logged-in user or guest sets their website preferences for the Site, these preferences are saved in a cookie set to last for 1 year. Without this cookie the customer would have to reenter their preferences every time they visit the website.

A number of persistent cookies are also set by the computers that host and run the Forma Essence website. These cookies are specialized and used only for recording technical information necessary for our web servers to work properly. No personally identifiable information is stored in these cookies.

Persistent cookies set by third-parties

Google Analytics is a popular service used by websites today to record information about website visitors. Google sets six different cookies with expiry dates ranging from 30 minutes to 2 years. These cookies are used mainly to differentiate between first time visitors to a website and returning visitors.

These cookies also allow us to monitor our website performance and help optimize it for our users. These cookies collect anonymous and not personally identifiable information. You can find out more about how Google use cookies at policies.google.com/privacy/update

Persistent cookies can also be set by other third-party widgets, like Facebook social log-ins and comments, social streams and feeds from Twitter and Instagram, YouTube videos and various content provided by third-party websites and embedded anywhere on Forma Essence website pages.

Please, refer to your account profile settings in the aforementioned third-party websites to check and set your Privacy preferences, as available.

Generally, you can clear your browser cookies and history from your browser menu, usually located in

Menu > History > Delete Recent History

From there you can choose to delete your session cookies and various browsing history.

You can set your browser to delete cookies each time you close it from your browser Privacy Settings. Refer to your browser user manual on how to change your privacy settings.

You can disable cookies altogether for all websites from your browser settings.

If you disable your browser cookies, however, you may have to manually adjust some preferences every time you visit our website and most our services and functionalities will not work.

You can also enable “Do Not Track” in your browser, to tell websites that you do not wish to receive third-party tracking cookies.

You can increase your privacy by tweaking your account settings in your third-party social profiles, to the extent of user control that is provided by the available settings.

For more details on cookies, see aboutcookies.org